What’s Your SALES Call-to-Action?

Have you told the client what they’re supposed to do next? At the conclusion of a needs analysis meeting, I often ask the client to email me something. Usually it’s an example of advertising they’re doing elsewhere. Sometimes it’s a copy of a brochure or flyer. I do this for two reasons: The obvious reason: […]

Sales tip -- always have the client take an action

Geoffrey James Has Some Really Bad Sales Advice For You

How do you handle a rude customer? Some of the worst advice I’ve ever seen on this topic showed up in an unexpected place recently. I’m a regular reader of Geoffrey James’ “Sales Source” column in Inc. Magazine. I agree with his advice sometimes, and disagree at other times. When I disagree, it is usually […]

Sales Advice: do not be rude to a rude customer

5 Sales Lessons I Learned From 5 Books in 2016

Some people go hang gliding for thrills. Some climb mountains. I read sales books. Here are some lessons I picked up from sales books in 2016: A few months ago a roofer in the Southeast rescheduled a meeting three separate times before cancelling it entirely. The AE and Sales Manager I was working with were angry […]

Sales Lesson from Bruce Springsteen

Why This Stat About Internet Leads Should Worry You

You May Have Half As Many As You Thought

“People often mistake activity for outcomes, but they are not the same thing.” — Anthony Iannarino, The Only Sales Guide You’ll Ever Need Now that traditional media companies are offering a full array of digital advertising products, we (and our clients) benefit from all of the measuring tools available to us. When the message is […]

Digital salespeople may be shocked by this internet stat