Why You Should Cut Your Client a Little Slack

You never know what happened right before the meeting started. What seems like rudeness might have another explanation. A few weeks ago I was presenting to a law firm. Five people from the firm had been at the first meeting, and four were to be at the follow-up meeting. Three of them arrived on time, but […]

sales tip: you don't know what your client is going through

A Crucial Double-Check to Prevent Presentation Heartache

Have you ever been blindsided during a presentation? Every now and then you can lose a sure-thing sale because of something that – it seems in hindsight – you really, really should have known about. About six years ago I presented an advertising plan to a dentist in Montana. I had met with him a couple of weeks before, and […]

sales call gone bad -- man in shock