Never Eat at a Place Called “Mom’s”…

Not long ago, I met with an auto dealer in the Midwest who was looking for a new advertising strategy. I asked him what the current dealership slogan was, and he said “A Place You Can Trust”.

I advised him to dump that slogan as quickly as he could, because:

  1. It insults the industry by implying that dishonesty is the normal state of affairs.
  2. Nobody believes you’re trustworthy because you say so in an ad. In fact, such a claim may actually make a customer less inclined to trust you.

I was reminded of this conversation when I read about the arrest of  auto dealer Seven Maynard Gronli in Newberg, Oregon. According to authorities, Gronli

…falsified and forged documents and then presented them to DMV in order to illegally obtain titles for previously “junked” vehicles. After forging documents, Gronli then sold vehicles with clear titles.

The name of his dealership? Integrity Auto Sales.

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When “Editorial” and “Advertising” Don’t Talk

Rod Schwartz’ RodSpots Blog has a lovely example of what happens when “news” covers a story about the dangers of alcohol, and the sales department closes a deal with a bar.

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A Budding New Advertising Category

This isn’t a new product, but it’s a new advertising category for most of us:

The category is medical marijuana. For most of our lives, it’s been against the law everywhere in the country. But in the past few years, a steadily increasing number of communities have decriminalized the possession and use of the drug for certain medical purposes. In those communities, “dispensaries” have sprung up to handle the demand.

Guess what? They want to advertise! Print publications are taking the money, and some broadcasters are beginning to accept it as well.

Here’s how the New York Times put it in a recent article:

What would happen in the many communities now allowing medical marijuana had been a subject of much hand-wringing. But few predicted this: that it would be a boon for local newspapers looking for ways to cope with the effects of the recession and the flight of advertising — especially classified listings — to Web sites like Craigslist.

But in states like Colorado, California and Montana where use of the drug for health purposes is legal, newspapers — particularly alternative weeklies — have rushed to woo marijuana providers. Many of these enterprises are flush with cash and eager to get the word out about their fledgling businesses.

“Medical marijuana has been a revenue blessing over and above what we anticipated,” said John Weiss, the founder and publisher of The Independent, a free weekly. “This wasn’t in our marketing plan a year ago, and now it is about 10 percent of our paper’s revenue.”  It is hard to measure what share of the overall market they account for, but ads for medical marijuana providers and the businesses that have sprouted up to service them — tax lawyers, real estate agents, security specialists — have bulked up papers in large metropolitan news markets like Los Angeles, San Francisco and Denver.

It’s not just the alternative weeklies who are accepting the business. Respectable mainstream dailies like the Denver Post and The Bozeman Daily Chronicle are also running ads from these businesses. As print continues to struggle, more newspapers are likely to decide that it’s silly to forgo the revenue.

Is it time for television stations to think about the once-unthinkable? Perhaps. There is significant evidence that society’s view of marijuana is shifting. Some state legislators, strapped for cash, are looking at  a variety of legalize-it-and-tax-it schemes. And a follow-up article in the Times discusses a related, somewhat ironic phenomenon: families in which elderly parents, suffering from cancer and other illnesses, are now asking their boomer kids to bring them the drug to ease their symptoms.

Here are the states in which medical marijuana has been decriminalized: Alaska, California, Colorado, District of Columbia, Hawaii, Maine, Michigan, Montana, Nevada, New Jersey, New Mexico, Oregon, Rhode Island, Vermont, and Washington. Each has its own rules, regulations, and quirks. You can find a basic summary here.

I recently discussed the issue during a television station sales meeting, and learned that one enterprising AE had already put two clients on the air. Perhaps it’s not surprising that this station is in a college town…

If you’re an ad rep, you should talk to your manager before you start cold calling, if only to save an argument later. Find out whether the subject’s been discussed, whether your station or group is willing to take the business, and what restrictions there would be. Do not ask if you can do trade.

And keep in mind that even if the answer’s “no” today, it might turn into a “yes” if your local daily paper starts making good money on it.

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You Know Your Ad Campaign Has Entered Popular Culture…

…when Sesame Street does a parody, and never mentions the product — because they don’t need to.

[youtube=http://www.youtube.com/watch?v=zkd5dJIVjgM&feature=player_embedded]

Congratulations to Wieden + Kennedy and Old Spice.

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Safeway Print Ad Fail

Today’s lesson: make sure the folks in Marketing and Operations are talking to each other.

This ad was on the front page of today’s Sunday Oregonian:

Safeway Delivery Ad

As an ad professional, they had me at “$15 off plus free delivery”.

A nice, simple offer. Strong call to action, with a reward for taking it. Although the print on the deadline is way too small — they would have been better off making the deadline font every bit as big as the rest of the copy — but there is a deadline.

As a person who consumes groceries, I was interested, so I went directly to my computer and logged onto their web site. This is what I found:

We are sorry for the inconvenience, but our site is currently down for maintenance from 9 PM until 7 AM (PDT).

It was 8:35am. In an effort to take care of delivery customers, there was a link, but it went to this:

Our home delivery system is temporarily unavailable due to a scheduled system maintenance. Thank you for your patience.

While the folks in Advertising were arranging to spend thousands of dollars to invite new customers to their web site, somebody in IT was scheduling a maintenance activity that took the site down. And if they figured that the maintenance would be over by the time most Oregonian readers were up and reading the paper, they figured wrong.

 

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