“Your Call May Be Recorded…

…for quality and training purposes.”

How often have we heard that line? It generally happens when we call a large company’s customer service line — and it’s the company doing the recording.

Let’s turn that on it’s head. What if you’re the company, and your customers are doing the recording. To hold you to your promises; or gather information in order to sue you; or even post the call on the internet?

The folks at the Landing The Deal Blog have a post about an organization offering to help customers do just that.

What would you change if you knew your customers were recording your calls?

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Categories: Advertising, Customer Service, Marketing, Portland, Sales
Disclosure of Material Connection: Some of the links in the post above are “affiliate links.” This means if you click on the link and purchase the item, I will receive an affiliate commission. Regardless, I only recommend products or services I use personally and believe will add value to my readers. I am disclosing this in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.”

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