“Your Call May Be Recorded…

…for quality and training purposes.”

How often have we heard that line? It generally happens when we call a large company’s customer service line — and it’s the company doing the recording.

Let’s turn that on it’s head. What if you’re the company, and your customers are doing the recording. To hold you to your promises; or gather information in order to sue you; or even post the call on the internet?

The folks at the Landing The Deal Blog have a post about an organization offering to help customers do just that.

What would you change if you knew your customers were recording your calls?


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