SalesGenie’s Revenge

A funny thing happened to SalesGenie’s Super Bowl commercial on its way to being named the worst ad of all time: apparently, it worked. For better or worse, they figured out what their target — lazy male salespeople — really wanted, presented their product as a way for those salespeople to get what they want, and then asked them to take action.

According to King Kaufman’s column on Salon, they needed 700 new subscribers to make their investment a break-even proposition. They got 10,000.

You’re on Candid (Cell Phone) Camera

Would you change anything about your store or office if you knew that your customers were recording their experiences, and could post them folr all the world to see?

Well, it’s happening. Check out the cell phone camera slide show from Paul McEnany’s visit to Kohl’s. Thanks to Church of the Customer for turning me on to this.

Whatever you’re doing — good or bad — is fair game for the internet.