What Business Are You Really In?

From Dan Kennedy’s recent book No B.S. Marketing to the Affluent:

An excellent lesson in selling a gift of any kind comes from the mail-order jeweler Karets and Facets, which target-markets to the mass affluent. A page of outstanding sales copy from the company’s catalog… is headlined “Guaranteed Gasp or Your Money Refunded.” This company understands that it isn’t in the jewelry business, but in the gasp business.

I’m in the attention-rental business. How about you?

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“It’s Not What You Say…

…it’s what people hear.”


So says language expert Frank Luntz, author of  Words that Work.

When you are writing to persuade, the words you choose will profoundly affect the way your listener or reader reacts to your message.This phenomenon has applications in advertising — and in politics.

Luntz recently wrote a memo to Republican members of Congress called “The Language of Health Care”.

In a recent New York Times interview, Deborah Solomon asked, “You have devised many phrases to help sell Republican policies to the public. Like “energy exploration” instead of “drilling for oil” in the Arctic. What are some of your other coinages?

Luntz’ response:

It’s “death tax” instead of “estate tax” or “inheritance tax.” It’s “opportunity scholarships” instead of “vouchers.” It’s “electronic intercepts” rather than “eavesdropping.”

A 60-second radio commercial consists of approximately 180 words. You are paying by the word — make sure that every word brings you closer to a sale.

If you’re not confident in your ability to do this, hire an experienced professional copywriter. It may be the best money you’ll spend.

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

Click here to learn the shocking truth about Phil Bernstein

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Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

New Research on The Power of Social Proof

elvis fans

One of Robert Cialdini’s six “weapons of influence” is social proof — the idea that it is easier to persuade people to do something if they believe other people are doing the same thing.

According to the Wall Street Journal, Cialdini and his colleagues at Arizona State University recently conducted an experiment at a Phoenix hotel. They posted a variety of signs in hotel rooms encouraging guests to re-use towels.

If the message merely encouraged guests to help the hotel save energy, only 16% of them reused the towels.

Asking them to “partner with us to help the environment” increased compliance to 31%

Claiming that almost 75% of guests reuse towels pushed the rate to 44%

Claiming that 75% of guests “who stayed in this room” reused towels increased reuse to 49%

“To the extent you can convince that, not just a lot of people are doing this, but a lot of people like [them] are doing this,” you’ll get greater buy-in, Prof. Cialdini says.

This principle has potential applications in your marketing, from media advertising to in-store signage. If you can legitimately claim that a particular product or service is popular with folks just like your prospects — that “all the cool kids are buying it”, you’ve greatly increased your chances of making a sale.

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

A Sinking Ship?

By all accounts, Country Financial is a good company, offering products that benefit consumers nationwide. In an effort to be a good corporate citizen, the firm is sponsoring an historical touring exhibition called “Titanic, Treasures From the Deep”.

The web site promoting the exhibition has a section called Lifeboat Challenge, where folks can take a short quiz on how prepared their family’s “financial lifeboat” is for “rough waters”.  It’s an impressive way to tie the exhibit in with Country’s core marketing message.

However, a radio ad for the show gave me pause this evening — it invited listeners to find out more by going to www.countrytitanic.com.

That’s Country Titanic dot com.

In this economic environment, when you hear the words “Country” and “Titanic” right next to each other, what picture forms in your mind?

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

One Piece of Carry-On

I spend a lot of time working with business owners on the most persuasive way to tell their stories. One of the most common desires I encounter is the desire to talk about everything in the commercial.

It’s physically possible to talk about four different things in the same commercial. And give an address, web site, and phone number, too. As long as you don’t mind that your customers and prospects won’t remember anything about your message once the commercial’s over.

For 14 years, I’ve tried a variety of ways to convince my customers that keeping their messages simple will make them more memorable. This week, I’m going to borrow an image from Bill Schley.

Schley, author of “Why Johnny Can’t Brand”, and the forthcoming “The Micro-Script Rules”, was interviewed recently by Jim Doyle for his coaching program. In making an argument for simplicity in message, he used an image from the airline business:

One piece of carry-on.

Passengers boarding an airplane are allowed to carry on one piece of luggage. That piece must be small enough to fit in the overhead bin above the seat.

Schley says that your prospects, when they hear or see your ad, have the ability to retain one, and only one, piece of information. The customer’s mind is the “overhead bin”. The object of your commercial is to get the customer to place it in the overhead bin, and then act on it by  doing business with you,  repeating it to others, or both.

Stuff too much information into your commercial, and the message won’t stay in the overhead bin long enough for your prospect to pull it back out again.

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.