The Danger of Sale-Only Advertising

“Your customers buy when they want to buy — not when you want to sell.” —– Clate Mask, Infusion Software Jane sells high-end furniture to homeowners in the Pacific Northwest. As a general rule, she only advertises when she has a sale or special event. In 2006, she decided to have a storewide year-end clearance […]

How to Set Your Prices

I’m reading Value-Based Fees: How to Charge — and Get — What You’re Worth by Alan Weiss. In it, he discusses a mentoring program for which he charges a $3500 fee. People ask how I arrived at $3500. At the time, it was the monthly payment on my Ferrarri. I figured that a dozen mentorees […]

New Ways to Look at Old Products

One of the tough things about being around for a while is that you become generic. In the consumer’s mind, Kleenex means tissue, but tissue is tissue. So the challenge is to somehow create a new use for, or way of looking at, an old product. In the past few weeks, media attention has shined […]

The Most Important Question in Sales: “Why?”

It came in the middle of a Michel Fortin teleseminar on copywriting. Fortin was interviewing the legendary direct-response writer John Carlton, and he let Carlton do most of the talking. But in passing, and without elaboration, he mentioned his philosophy on the sales process. The most important word your customer, said Fortin, is “Why?”. And […]