The Gardenburger Mess — How Not to Handle a Crisis

It started last weekend, when small signs at Burgerville outlets notified customers that the chain was temporarily taking Gardenburgers off the menu. The story picked up steam when Burgerville placed a huge order with a small local meatless-patty manufacturer. Now, it’s exploded into public view as grocery giant Fred Meyer announces that it has pulled […]

Taking Responsibility: SuperBookDeals Screws Up, Amazon.com Steps Up

If your business is a brokerage, where it’s up to another company to actually perform once you put the deal together — or if you’ve ever just referred a friend somewhere and regretted it afterwards —  you’ll sympathize with Amazon.com. Their “Marketplace” is essentially one big brokerage/referral program — “We don’t have the item you’re […]

A Free Tool to Calculate Your Ad Budget

Courtesy of Roy Williams, The Wizard of Ads. Rather than just taking a set industry percentage or range, this method requires some actual thought, and some research on your part. Here’s the basic point of view: The purpose of advertising is to increase the exposure of a business beyond what’s provided by its physical location. […]

Can a Blog Post Resolve a Service Issue? A SuperBookDeals Experiment

When I was a kid, my mom used to listen to Jack Carney’s show on KMOX Radio in St. Louis. Carney was the biggest personality on the biggest radio station in town, and he did endorsement commercials for a camera shop. My mom went to that store and… I can’t remember the details anymore, but […]

The Line Between Targeted and Creepy

Suzanne Obermire of RRW Consulting has a thoughtful post on the struggle to establish good boundaries in direct marketing. The issue in question is mobile marketing — delivering advertising to cell phones and other mobile devices. When I take off my direct marketing hat and think about mobile marketing from a consumers’ perspective, it can […]