Cessna Combats an Image Problem

The image of the corporate jet has taken quite a beating recently. And that’s a bad thing if you’re in the private jet business — like Cessna. For the short term, at least, Cessna must reposition their product as a necessity rather than a luxury.

So they’ve launched a campaign portraying the private plane as a productivity tool. And they also recognize that no matter how legitimate the productivity-tool argument is, the mere existence of a corporate jet will still offend some sensibilities.

One potential target is the CEO or board who just doesn’t care what anybody else thinks. For them this ad positions a Cessna as a giant, airborne middle finger to the rest of the world.

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FedEx Wins Some Christmas Day Word-of-Mouth

In my office, our main overnight delivery service until recently was DHL. It was cheaper than FedEx, and reasonably reliable. But the word around the office was always that if you were serious about getting a package to someone overnight, you should spring for FedEx.

DHL is gone now.  On Christmas Day FedEx took a big step in reinforcing its reputation in the consumer’s mind as the most reliable choice overnight delivery. While UPS gave all of its employees the day off, FedEx announced that it would keep all 665 of its Express Centers open on Christmas morning.

A huge portion of the country has experienced really rough weather in the week before Christmas. Heavy snow and ice created havoc in air, rail, and ground transportation. Here in the Pacific Northwest, many roads are still iced over. Some packages — including many holiday presents — just couldn’t be delivered on time.

FedEx understood the disappointment that would cause, and decided to give parents one more chance to put the presents under the tree. This undoubtedly cost them a considerable amount of money, and created inconvenience and hardship for some of their employees. They did it anyway.

So if you were expecting a Christmas present via FedEx, you may be able to get it today. If it’s coming UPS? Sorry, you’ll have to wait until they get back on Friday.

Customers of both companies will remember what happened, and how each company responded to the challenge. So will all the people they talk to, and millions more who hear about it in media reports.

Which company will they choose when it absolutely, positively has to be there overnight?

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Could Newspapers Go Web-Only?

My dad was for many years a highly-respected law professor at Washington University in St. Louis. He also had a thriving side business as an arbitrator. At one point in his career, he took a leave of absence from the university to see if he could arbitrate full-time.

A year or so later, he went back to teaching. He later told me that arbitration jobs became much harder to get when he was no longer a university professor. Once he was back on campus, the demand for his arbitration services went right back up.

It turned out that in the arbitration community, “Professor Bernstein of Washington University” was a powerful brand. It gave him a significant competitive advantage in the marketplace.

I thought of that story today when I read Jeff Jarvis’ suggestion on Huffington Post that it may be time for the Los Angeles Times to turn off its printing presses and go online-only.

His reasoning is that the Times’ web revenue is apparently now greater than its newsroom payroll costs. Eliminate all the costs of printing and distributing a physical product, outsource the national and international reporting to the big national papers, (Wall Street Journal, New York Times, etc), focus all of your efforts and resources on local news, and you’ve got a profitable digital news operation.

As an advertising guy, I see some big questions:

1. How much of that online revenue will disappear when it’s not part of a print advertising package?

2. How important would the LA Times website be, as an advertising vehicle, if it’s not tied to LA Times, the paper? Will readers still go to that website if there’s no physical product to remind them? Will merchants still pay to advertise there if they’re not in the paper, too?

In my radio-and-online world, our websites are becoming increasingly important, to listeners and advertisers. But at least right now, it’s the “on-air” that drives traffic to our sites online. Much of the value advertisers see in being on www.1190kex.com is tied to the reputation and reach of KEX Radio, 1190 on the AM dial; and most of our online advertising is purchased in conjunction with an on-air radio campaign.

If you take away the physical paper, does “LA Times Dot Com” become a thriving online source of local news? Or is it just another web site?

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Metaphor, Bad Taste, and Salesmanship in Advertising

This afternoon, Rick Lewis directed my attention to AdAge.com. On the site, Matthew Creamer salutes Kimberly-Clark, whose brand Kotex U is

…keeping a cheeky Australian campaign featuring a woman, her animated beaver and the tagline “You’ve only got one. So for the ultimate care down there, make it U.” Not surprisingly the ad has sparked complaints (over 150), but it’s also helped Kotex gain two share points in the $250 million market and overcome the perception that it’s not as reliable as rival products.

He’s got the TV ad embedded on the site, and it’s worth watching both for the junior-high-quality laugh and because it teaches a good advertising lesson.

Because of legal and/or societal restrictions, Kimberly-Clark can’t discuss what the product does, or what its target consumer is supposed to do with it. So they’ve got to tell their story without actually saying anything.

The beaver both catches your attention and reminds you (in case you need reminding) where the product goes. The scenes of attractive women having fun tell consumers that with Kotex U, they can live their lives without worrying about… well, what they would otherwise worry about. And the observation “You’ve only got one” drives home the point that when choosing a feminine hygiene product, it’s important to choose the right one — Kotex U.

Kotex U employs risque humor in the best possible way — as a tool to deliver a strong sales message.

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When Your Unique Position Becomes Generic

Years ago, back when it was fun to sell cars, I put together a radio advertising campaign for an Oregon Mitsubishi dealer. The hook was “I’ll buy your gas for a year”. Basically, if you bought a new Mitsubishi, you got a $500 gas card included with the purchase.

As I write these words now, it seems really weak. I’ve seen hundreds of gas card promotions in the last few years. But back then, we were the first dealer in town to make the offer, and customers poured in to take advantage of it. The customers were happy, and my guy was the #1 Mitsubishi dealer on the west coast.

Then his arch-rival in Vancouver started making the same offer, followed by another Mitsu store in Portland. Then a Volkswagen dealer got into the act, and two months later, the unique had become generic.

I was reminded of this when I read the Church of the Customer post on Whole Foods. Whole Foods built its business on organic products. Now that organic has gone mainstream, the grocer is suffering.

What do you do when your special idea becomes commonplace? You find a new niche. Check out Jackie Huba’s suggestion by clicking on the link above.

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