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Social Media as Time Suck: Godin and Pastis Nail It

For about a year — from mid-2008 through about mid-2009 — I made a concerted effort to use social media to boost my online presence. I tended to my profile on LinkedIn, and participated in its “Answers” forum. I added a Facebook Fan Page. Put up a profile on Biznik. Tweeted regularly. And, of course, blogged several times a week.

My hope was that with a more robust online presence, potential clients would find me, learn about me, enter into a dialog with me, and spend money with me.

What I didn’t count on was all the easy time-wasting that went along with it — checking my blog stats, following links on Twitter, answering tweets. It was fun, but it was also a great way to feel like I was working when I was doing anything but.

Also, as near as I could tell, I didn’t make a dime on any of it.

In the past couple of weeks, I’ve encountered a couple of interesting takes on the phenomenon. Stephan Pastis’ “Pearls Before Swine” (above) and the passage below from Seth Godin‘s new book, Linchpin.

If you sat at work watching Hawaii 5-o reruns, you’d probably lose your job. But it’s apparently fine to tweak and update your Facebook status account for an hour. That’s “connecting to your social graph.”

Don’t even get me started on Twitter. There are certainly people who are using it effectively and productively. Some people (a few) are finding that it helps them do the work. But the rest? It’s perfect resistance, because it’s never done. There’s always another tweet to be read and responded to. Which, of course, keeps you from doing the work.

At the beginning of the year, I dropped just about all of it.

I’m now slowly dipping my toe back in the water, for one simple reason: on some gut level, I believe Bill Gates would write me a large check if only he knew who Phil Bernstein was, and I need to give him an opportunity to find me.

I’m still going to ignore Twitter (this blog goes there automatically), but the blog is now back two or three times a week, I’ll answer the occasional question on LinkedIn, post an occasional link on my Facebook Fan Page, and declare victory.

What say you? Is social media really generating a measurable return for you? Or is it just a giant time suck?

Post your comments below.

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Is ESPN Selling What World Cup Fans Want to Buy?

Copywriting guru Dan O’Day likes to advise his students that in an ad, you’re not selling features, or benefits — you’re selling results.

ESPN‘s new World Cup Soccer ad is a great illustration of the difference.

The feature ESPN is selling is World Cup Soccer coverage.
The benefit to watching soccer, the ad implies, is sex.

So far, so good — I’m reaching for the remote.

But at the end, you see the result. View the ad, then discuss.

[youtube=http://www.youtube.com/watch?v=-2FRXmjfVaE]

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Portland Mattress Store Matches Message to Market

When I consult with local business owners around the country about their advertising, I advise them that their message must be distinctive and meaningful — they need to say something that nobody else in town in saying, and it needs to be of value to their target.

Here’s a great example of this from my hometown of Portland.

Mattress Lot is a small, family-owned mattress retailer on the Northeast side of town. There’s a lot of competition in this category here — multi-location chains such as Sleep Country and Mattress World have large advertising budgets. Going after the mass market, they’ll drown out anything a small operation that Mattress Lot could put out there.

But Mattress Lot has discovered a very interesting niche. Portland has a large, loud, and passionate bicycle community — the kind of community that speaks up, and gets a lot of attention from city government. The kind of community that just might devote its dollars to a local business that speaks its language.

So Mattress Lot is now delivering mattresses by bicycle:

[youtube=http://www.youtube.com/watch?v=NOv4r1NMuZA]

Marketing guru Chris Lytle likes to say that the human mind is a card file, and most consumers only have room for a couple of “cards” in any category. If you’re the fifth place a customer might think of in your category, you’re often out of the running.

Mattress Lot may never be one of the top two cards in the general mattress category. But if they do this right, they have a chance to become the first place a Portland bicyclist thinks of when it’s time to buy a new bed.

They have created a new category, and have a chance to own it.

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Position it Right, and People Will Buy Anything

Does your coffee taste like… dung? There may be a reason. From New York Times comes this news:

Costing hundreds of dollars a pound, these beans are found in the droppings of the civet, a nocturnal, furry, long-tailed catlike animal that prowls Southeast Asia’s coffee-growing lands for the tastiest, ripest coffee cherries. The civet eventually excretes the hard, indigestible innards of the fruit — essentially, incipient coffee beans — though only after they have been fermented in the animal’s stomach acids and enzymes to produce a brew described as smooth, chocolaty and devoid of any bitter aftertaste.

A few thoughts come to mind:

I would love to meet the person who first saw what looked like coffee beans in a pile of animal dung and decided to use them to make a drink. Just to ask, “What were you thinking?”
No, I mean really. WHAT WERE YOU THINKING?
There’s no way a woman would have done it first. It had to be a guy. Most likely in his late teens or early twenties. Of this I am certain.
On second thought, that’s not the guy I want to meet. The guy I want to meet is the person who decided that this is a product he could sell. Just to ask, “How did you arrive at a price?”

And for those in my readership, a question: Have you ever tried this stuff? If, say, Starbucks carried it, would you order a grande?

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Clutter Tolerance: The Public DOES Have a Limit, After All

As advertising has continued to pop up in areas that were formerly ad-free — supermarket conveyor belts and airline tray tables come to mind — I’ve often wondered where the line is. At what point will people just refuse to allow any more clutter?

The City of Galveston, TX, in partnership with Frito-Lay, inadvertently stepped over the line not long ago. According to the Houston Chronicle, Frito-Lay offered to donate $1 million to repair Fort Crockett Park in Galveston. Grateful city officials agreed to rename the park “Sun Chips Park at Fort Crockett.”

The public objected furiously, Frito-Lay backed off, and the space will remain Fort Crockett Park. The company was smart enough to let the city keep the money.

So if you’re mapping out the line, note that renaming a stadium or arena for a corporation is on the acceptable side. Renaming an iconic city park is not.

It’s worth noting, as an aside, that my 50th birthday is coming up in January, and Portland Trail Blazers officials have indicated that they’d be willing to consider selling naming rights to the Rose Garden Arena. If any of you would like to pay to rename it “The PhilDome”, I wouldn’t object.

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