The Power of a Good Radio Jingle

When I lived in New York (1986-1994), the Kew Motor Inn in Queens was a regular radio advertiser.

The Kew offered “short-stay” rates — if you were looking for a discreet, 2-3 hour staycation with someone special, The Kew Motor Inn had a theme room for you.

The commercials often ended with a short jingle. This afternoon I asked my wife whether she remembered the lyrics. I had to start it off, but three words into it she started singing along:

Our summer romance always begins
With me and you at the Kew Motor Inn!

Neither of us ever went there when we lived in New York (at least I know I didn’t…), but nearly fifteen years after having last heard the jingle, we can both still sing it from memory.

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Brochure Copy Word Choice: A Nice Example

While sitting in the reception room of a local med spa (a sales call, I assure you), I picked up a brochure for a product called Radiesse.

wrinkle correction

The key word here is “correction”.

They could have said “filler”  (in fact, they do, in the inside copy). Or “smoother”. Or “eraser”. But “correction” gives the process a completely different implication.

You correct an injustice. You correct poor vision.

“Corrected” changes wrinkles from a natural result of the aging process to a medical problem. And using Radiesse is converted, in the target’s mind, from an expensive exercise in vanity to a necessary treatment of a health condition.

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

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Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

“It’s Not What You Say…

…it’s what people hear.”


So says language expert Frank Luntz, author of  Words that Work.

When you are writing to persuade, the words you choose will profoundly affect the way your listener or reader reacts to your message.This phenomenon has applications in advertising — and in politics.

Luntz recently wrote a memo to Republican members of Congress called “The Language of Health Care”.

In a recent New York Times interview, Deborah Solomon asked, “You have devised many phrases to help sell Republican policies to the public. Like “energy exploration” instead of “drilling for oil” in the Arctic. What are some of your other coinages?

Luntz’ response:

It’s “death tax” instead of “estate tax” or “inheritance tax.” It’s “opportunity scholarships” instead of “vouchers.” It’s “electronic intercepts” rather than “eavesdropping.”

A 60-second radio commercial consists of approximately 180 words. You are paying by the word — make sure that every word brings you closer to a sale.

If you’re not confident in your ability to do this, hire an experienced professional copywriter. It may be the best money you’ll spend.

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

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Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

A Sinking Ship?

By all accounts, Country Financial is a good company, offering products that benefit consumers nationwide. In an effort to be a good corporate citizen, the firm is sponsoring an historical touring exhibition called “Titanic, Treasures From the Deep”.

The web site promoting the exhibition has a section called Lifeboat Challenge, where folks can take a short quiz on how prepared their family’s “financial lifeboat” is for “rough waters”.  It’s an impressive way to tie the exhibit in with Country’s core marketing message.

However, a radio ad for the show gave me pause this evening — it invited listeners to find out more by going to www.countrytitanic.com.

That’s Country Titanic dot com.

In this economic environment, when you hear the words “Country” and “Titanic” right next to each other, what picture forms in your mind?

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Check out Phil Bernstein’s Facebook Fan Page — and become a Fan – here

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

How NOT to Use YouTube: KFC Botches the Apology

It’s hard to imagine a promotion as poorly planned and executed as KFC’s Grilled Chicken fiasco.

sales advice: don't be too chicken to apologize when you screw up
Photo by Tony Campbell

If you’ve been living in a cave for the past week or so, here’s a quick review of the clusterpluck:

To promote their new Kentucky Grilled Chicken, KFC offered a downloadable coupon for a free meal. And had Oprah Winfrey announce it on her show. KFC was completely unprepared for the response — their computer servers couldn’t handle the crush of downloads, and their restaurant servers either couldn’t or wouldn’t honor all the coupons.

A day later, KFC announced that it would no longer honor the coupons. Instead, they instituted a truly cumbersome raincheck procedure. Customers were instructed to bring their coupons to a KFC store, where they would be required to fill out a form requesting a rain check — and wait for KFC to mail them their rain check. At which time they would have to make a second trip to KFC.

It might seem impossible for KFC to make the situation any worse, but they were up to the challenge. Here is KFC President Roger Eaton’s astonishing “apology” video:

[youtube=http://www.youtube.com/watch?v=hdFJjeLYVjk]

[UPDATE: alas, after being buried in negative comments, KFC has taken the video down]

KFC was already in a hole before they released the video. From his unfortunate foreign accent to his smirky grin to his bizarre non sequitur (“Everyone wants to get the great taste of our new product, so we can’t redeem your free coupon at this time.”), Eaton just kept digging it deeper.

What has he learned from all this?

“Clearly, America loves the great taste of Kentucky Grilled Chicken!

The take-away message: it’s not KFC’s fault — it’s America’s fault!

This one will be studied in marketing classes for decades to come.

[reminder]

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