Everyone says they’re customer-focused. The stark reality is that most of us aren’t. Sales coach Gavin Ingham recently expressed a frustration common to those of us in the sales training business — our clients want advice on how to close sales, but don’t seem interested in earning the right to make the sale in the first place: […]
Here’s how: learn something valuable that your colleagues and competitors don’t know. Here’s one example: Every state has consumer protection laws designed to shield the public from deceptive advertisers. Many small business owners don’t know the laws, and can’t afford to pay a lawyer to keep them on the right side of the law. During my […]
Whose fault is it when you sell a great promotion idea and the client screws it up? My friend Rod Schwartz took issue when I said this on a recent post: “If you put together a program that drives traffic to your client’s website, and that traffic never turns into money, you have failed. Don’t […]
A waitress gave me a powerful advertising lesson a few years ago. I checked into the Cedar Rapids hotel on a Sunday night in early October, and settled in for the week. Monday morning, before heading to the TV station, I went down to the hotel restaurant for breakfast. Glancing at the menu, I decided […]