Gitomer’s Gauge of Customer Loyalty

“You rarely see anyone with your company’s name tattooed on their ass.” — Jeffrey Gitomer to his Portland sales seminar audience, justifying his assertion that the company with the most loyal customer base is Harley Davidson. ______________________________________________________________________________________ Click here to learn the shocking truth about Phil Bernstein Click this link to subscribe to Portland’s Finest […]

Girl Scout Cookies Online — Good Entrepreneurship, or Sign of the Apocalypse?

My son Tyler won his Cub Scout Pack wreath-selling championship three years in a row. He did it the old-fashioned way — by personally calling his relatives and parents’ friends, and personally touring his dad’s office every year asking for the order. His younger brother Ryan followed that up by winning the Pack wreath sale trophy […]

FedEx Office Wins Word-of-Mouth With Kindness

Many in the marketing community have criticized FedEx for buying Kinko’s and changing its name (to FedEx Office) and culture. So it’s only fair to praise them for a very smart piece of word-of-mouth marketing. As I write this on Tuesday, March 10, FedEx Office stores across the country are printing resumes at no charge for […]

The Value — and Risk — of Rebate Offers

When I wrote recently about the ethics and advisability of rebate offers, local reader and attorney Kevin Spence had this to say: Gift cards, rebates and vouchers are all kind of a scam in my opinion. They are all designed with a certain failure rate. Whether the failure is caused by the recipient losing it […]