The Anti-Cliche Movement Strikes

Each year, the folks at Lake Superior State University ask the public to submit expressions that have become cliches. And on New Year’s Day, they issue a list of those expressions that are heretofore banned. More than 2000 cliches were nominated, and they’ve been whittled down to 23 used-up words and phrases. Smart move on […]

Cute Elevator Speeches

One of the mainstays of sales training is the “Elevator Pitch” — a 30-second summation of what we do that we’d give a prospect if we had the prospect trapped in an elevator. The idea is that when someone at a cocktail party asks what you do, you can respond with a succinct value proposition […]

When People Complain About Your Advertising

“Most ads aren’t written to persuade, they’re written not to offend.” — Roy Williams Not long ago an ad agency pulled a home improvement commercial off the air in Portland and Seattle because several listeners had called the client to complain about it. The client was concerned that he was offending potential customers, and the […]

Precisely-Targeted Advertising — Exhibit A

In the Men’s Room on the 300 level of the Rose Garden Arena in Portland — over a urinal — is a sign with this headline: “You’re Back Again.” The ad is for Flowmax, a pharmaceutical product for men with prostate-related urinary symptoms. Dan Kennedy calls this “message-to-market match.” If you’re Flowmax, the people you’ll […]

“It’s What You Say…

…multiplied by how many times you say it.” Roy Williams If you’re in charge of marketing your business, here’s something that won’t come as a shock: it’s harder to reach potential customers than it’s ever been. Attention spans are shorter, the environment is more cluttered, and your prospects have more ways to filter out your […]