When People Complain About Your Advertising

“Most ads aren’t written to persuade, they’re written not to offend.” — Roy Williams Not long ago an ad agency pulled a home improvement commercial off the air in Portland and Seattle because several listeners had called the client to complain about it. The client was concerned that he was offending potential customers, and the […]

Trying to Sell Without Selling

Thursday’s Wall Street Journal has a fascinating article about Unilever’s efforts to promote Axe deodorant by producing a television series called “The Gamekillers”. It details the sometimes contentious negotiations between Unilever — who wanted to make sure that viewers got the connection between the program and Axe — and MTV, who feared that an explicit […]

The Danger of Sale-Only Advertising

“Your customers buy when they want to buy — not when you want to sell.” —– Clate Mask, Infusion Software Jane sells high-end furniture to homeowners in the Pacific Northwest. As a general rule, she only advertises when she has a sale or special event. In 2006, she decided to have a storewide year-end clearance […]