Free Advertising Podcast Now Available

A couple of weeks ago, I was interviewed by Michael Thompson of Marketing Accelerators for his podcast series. The subject was advertising mistakes and how to fix them. You can download the podcast for free, listen to it on your computer, or put it on your Ipod.

Download the full interview here.

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Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

How Easy Is It To Do Business With You?

Turner Realtors’ Portland Real Estate Blog has a post titled “Is Your House Really For Sale?” . The post offers a list of abbreviations used by real estate agents concerning how the house is to be shown. They offer some unvarnished views as to how those instructions are interpreted by buyers’ agents:

KEY-LO: I have to go to the listing office to pick up the key, show the property, and return the key. Not a good use of mine or client’s time. AG-ACCM: Listing agent accompany. It makes sense in some situations (multimillion dollar homes) but if the house is vacant or owner occupied, you’ve got to get over it. My client wants to talk about your house, in your house without your agent. That and your agent better be able to work to our schedule.

Whatever you’re selling, you may unknowingly be placing barriers between your customers’ money and you. Automated phone systems; hard-to-navigate web sites; cumbersome paperwork; any of these things could cause your prospects to give up and buy elsewhere.

 

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Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Is Ford’s New Campaign on the Right Track?

When selling, remember: If you don’t admit the downside, they won’t believe the upside. — Roy Williams

Lively discussion in progress on AdRants (see the comments) regarding Ford’s new ad campaign, “Drive One”. I admit to a rooting interest here, since I have two Ford dealers as clients. The author of the post is hard on the company, since in his view the positions Ford is grabbing for are already taken in the consumers’ mind by other manufacturers. And he quarrels with the whole tone of the campaign:

When a tarnished brand like Ford asks me to be surprised when I “drive one” I may register that Ford is building quality cars, but I am also reminded why I should be surprised by that – because their products were so bad for so long.

I tend to believe that Ford is facing reality — although the damage to their reputation may be self-inflicted, it’s real nonetheless, and they need to begin the slow process of repairing it. The “surprise” expressed is a tacit acknowlegement of the fact, and it’s refreshing to see them do it.

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Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Steady Marketing Builds Trust

One of the most common — and frustrating — conversations that advertising/marketing professionals have with their clients is the one where the client just wants to advertise when they have a special event, or at “peak” times of the year.

  • The jeweler who only advertises at Valentine’s Day, Mother’s Day and Christmas
  • The car dealer who’s off the air for six months and then does a blitz for a weekend
  • The piano dealer who does a big newspaper campaign when they have a sale, and then goes quiet until the next one.

Those of us who’ve been at this for a while know the value of consistency — of getting into the customer’s head over time. The big sale campaign is so much more effective when the potential customers are already familiar with the merchant. And some businesses (The Shane Company is an example that comes to mind — love him or hate him, you know Tom Shane and why you should come to his store) are so successful at this that they never have to do a big sale.

Sometimes we win the argument, and sometimes we lose. Our most successful clients “get it”, stay in front of their customers, and reap the benefits. We do the best we can with the rest.

In an effort to win more of those arguments, I’m going to be borrowing the words of Seth Godin, who has a very powerful post on his blog this morning. The money quote, for me, is this:

The best time to look for a job next year is right now. The best time to plan for a sale in three years is right now. The mistake so many marketers make is that they conjoin the urgency of making another sale with the timing to earn the right to make that sale. In other words, you must build trust before you need it. Building trust right when you want to make a sale is just too late.

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Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Maybe Your Prices Are Too Low

It’s a reflex in many sales situations — when you’re competing with others who offer a similar product or service, the first impulse is to cut your price.

What if, instead of reducing your price, you made sure you were the most expensive option in the category?

Columnist Harold Meyerson recently discussed the concept of positional goods as it relates to… hookers. The inspiration for the discussion was an alleged prostitution ring (one of whose alleged customers was Eliot Spitzer) called the Emperors Club, whose professional companions charged up to $5500 an hour.

Positional goods are those commodities that are more valuable than their run-of-the-mill counterparts because a special status attaches to them, since only a select few can have them. Since the Web sites on which prostitutes advertise indicate that the average hourly rate is around $300, the Emperors Club maximum rate, which is roughly 18 times higher, could be justified by the particular appeals and skills of its hookers. I haven’t conducted empirical research on this one, but let me just say: I doubt it.

I suspect that what makes a prostitute worth $5,500 an hour is that she costs $5,500 an hour. The value here doesn’t dictate the price. The price, rather, dictates the value. These women are available only to the wealthy; the ability to hire them, like the ability to live on Fifth Avenue overlooking Central Park, means that you’ve made it. And even if your hour turns out to be a bit disappointing, that’s okay, because $5,500 doesn’t really mean anything to you — which just means you’ve really made it.

And there, I suppose, is the thrill. The power of being able to command the world’s priciest hooker, like the power of owning the world’s priciest real estate, could be a turn-on in itself. The power of dropping thousands and not even remembering what type of woman you’ve booked: Boy, are you ever something! Whether or not you’re getting one terrific woman, the transaction alone confirms that you’re one terrific dude.

I now charge $5500 per script. Give me a call if you’d like to get on the waiting list.

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Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.