A Couple of Reasons Your Advertising Isn’t Working

These come courtesy of Roy Williams’ Monday Morning Memo, this week entitled “Blind Spots”. Just two points to consider — read the whole thing here.

 2. reputation.
Consider the people who don’t buy from you. Are they buying elsewhere because they haven’t heard about your company, or is it because they have? I’ve never met a business owner willing to believe their company had a bad reputation…
 

 7. media myths.
Are you anxious to find a more effective media? If so, you’ve got really bad ads. I’ve never seen a company fail because they were using the wrong media or reaching the wrong people. But I’ve seen thousands fail because they were saying the wrong things. A powerful message will produce results in any media.

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A Nifty Guerrilla Marketing Strategy

This week’s Portland Business Journal has a feature (subscription required to access the link) on Tom Rennie, who owns a chain of auto detailing shops called Autobella. Rennie’s come up with a very inexpensive way to grab market share as his industry shakes out:

Every week, Rennie pores over the Internet, calling detailing businesses he suspects are no longer in operation. When he finds one that’s disconnected, which he said is common, he calls his telephone carrier and secures the number.

To date, Autobella has about two dozen numbers from defunct competitors ringing into its two offices. Each costs $16 a month per line.

“It’s a smart, inexpensive way to get new business,” Rennie said.

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Marketing Advice from the Attorney General

I spent four hours on Monday in a seminar about the new Oregon Administrative Rules on advertising and consumer fraud. Not exactly the most riveting topic, but in 20+ years of doing this, none of my clients has ever gone to jail because of advice I gave, and I aim to keep it that way.

During the seminar, Senior Assistant Attorney General Eugene Ebersole quoted his boss, Oregon AG Hardy Myers, on the subject of deceptive advertising and disclaimers:

“Don’t scream a lie and then whisper the truth.”

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Tapping into Consumer Anxiety

Perry Marshall likes to say that the object of marketing is to enter the conversation that the prospect is already having in his or her head. A great example of this is featured in the New York Times this weekend.

The item in question is called LENA (for “language environment analysis”). If you’re the parent of a young child and are wondering if your child’s language skills are progressing at an appropriate rate, this $400 device promises to answer the question.

The Times describes the inspiration for the device this way:

The man behind the vision, Infoture’s founder, Terrance Paul, has made a fortune selling software to assess children’s reading skills. His current venture was inspired by a well-known 1995 study that found that professional parents uttered more than three times as many words to their children as did parents who were on welfare. The children in the less talkative homes turned out to be less verbal and to have smaller vocabularies. Other studies have suggested that these gaps affect later professional success.

One way to close the language gap, Paul reasoned, would be to make early assessments of a child’s language world. Parents, he figured, could use the feedback to intervene and enrich their kids’ verbal environment as needed.

There would appear to be two markets for this — parents with legitimate worries about their kids’ development, and competitive parents looking for any edge they can get to give their children a head start in life. Both sets are wondering the same thing — “What’s really going on in my child’s mind?”

Whether LENA turns out to be an effective early-warning tool or just a source of unnecessary stress (The article points out that “some linguists worry that the technology is more likely to raise false anxieties than to assuage genuine ones,”) it’s a terrific example of a marketer stepping into a conversation the consumer’s already having.

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The Power of Free Samples

If you’re wondering how effective free samples are in influencing consumer behavior, a new study by the Oregon Department of Human Services provides a powerful answer. According to an article on Salem-News.com,

Public health researchers analyzed survey responses from 2,684 new mothers. Almost 67 percent said they were breastfeeding at the time they left the hospital and were still given a free discharge pack containing infant formula. Further exploration of the data showed the women who received the free formula breastfed for a shorter time period than women who went home without a formula gift pack.

There is some debate as to whether this is good or bad from a public health standpoint (and one might spend some time considering the morality of the practice), but it’s certainly an indication that free samples have a strong effect on subsequent buying behavior. It’s hard to imagine a more personal decision than whether to breastfeed a baby, but the evidence indicates that sampling influences that decision more than a little.

 

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