Auto Advertising Case Study

How many different ways can you say, “Big Car Sale This Weekend”?

I’ve been working with Joe Khorasani, the President of Premier Auto Group, since 2001. I did the math recently, and realized I’ve probably written more than 500 auto commercials in eight years.

Joe’s got a great sense of humor, and he’s allowed me to create a character using tightly-written copy, along with Matt Jones’ creative genius in the production studio.

There are two requirements for each spot: it must keep the listener engaged, and it MUST deliver a sales message.

[youtube=http://www.youtube.com/watch?v=ZaGM222g7HI]

 

_______________________________________________________________________________________________________

Check out Phil Bernstein’s Facebook Fan Page here

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein, Portland’s Advertising Expert, at 503-323-6553.

Become Known For What You Know

If I were asked to give one piece of advice to someone considering a career in media sales, it would be this:

Please find something else to do. I don’t need the competition.

If, on the other hand, I could offer two pieces of advice, the second one would be: learn something valuable that most of your colleagues don’t know.

I may have saved a client several thousand dollars the other day with that kind of knowledge. He is the General Manager of a local auto dealership. He worked for a long time in the Portland car business, moved to California for several years, and recently returned to Oregon.

He emailed me the other day because he was planning to launch a new used-car promotion. He has a selection of pre-owned vehicles priced at half their original MSRP, and wanted to feature them in his radio advertising.

What he didn’t know is that while he was in California, the state of Oregon made it illegal to compare a used vehicle’s price to the MSRP in an ad. The official commentary accompanying that section of the law (technically an Administrative Rule) explains that MRSP is a term reserved strictly for new vehicles. Because so many factors (mileage, wear and tear, accidents, etc) affect the price of a used car, the law forbids using an MSRP in any way when referring to anything pre-owned.

I know this because a little more than a year ago, I was the only Portland broadcast rep to drive to Salem for a seminar on the new laws. So I was able to warn my client away from a strategy that would have earned him a substantial fine from the state.

My clients know I’ve taken the time to learn the rules, that I’ve got copies of all the relevant consumer protection laws, and that I check with my contacts at the Oregon Department of Justice if I’m not sure of something.

They also know that my competitors weren’t at the seminar, and may not know the law as well as I do (I’ve been known to bring that up in conversation). So I get phone calls, and business, from advertisers who might otherwise take their money to another station.

The extra income this brings me stops briefly in my bank account, until my wife decides she needs something like new lamps for the living room. The lamps are pretty nice, actually.

__________________________________________________________________________________

Click here to learn the shocking truth about Phil Bernstein

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein at 503-323-6553.

When People Walk Into Your Store

I spent part of this afternoon at an auto dealership. One of my radio stations had an appearance there (station van, tent, prizes).

I arrived about 15 minutes before the appearance was scheduled to start. Couldn’t figure out where I was supposed to be, so I parked the car and walked, slowly, all the way around the building, looking for someone to ask.

As near as anyone there could tell, I was a potential customer. But nobody approached me.

Finally I walked inside. Nobody even looked at me. So I  stuck my head in an office, and the person there came out and sent me in the right direction.

About an hour later I was at the station tent when a man walked up and asked what we were doing there. We explained that it was an appearance to try to draw some more customers to the store, and he told us that he’d come by to take a test drive.

“I can’t find anyone to help me”, he said, “so I’m going home.”

Our Marketing Director, Melissa Ives, told him to wait. She then marched up to the building, fetched a salesman, brought him to the station tent, and introduced him to the customer. If that customer bought anything today, Melissa will not receive a commission — but she should.

I write this in the middle of an unprecedented downturn in the auto business. The  dealers we work with have been moaning for months about a lack of traffic and low sales.

Meanwhile, on a sunny Saturday afternoon in Portland, Oregon, a group of auto dealership employees paid no attention to at least two potential customers who walked onto their lot. I’m guessing that we weren’t the only ones who were ignored.

On Monday, the General Manager will look at his weekend sales figures and complain that the advertising isn’t working.

What happens when customers walk into your store? Are you sure?

________________________________________________________________________

Click this link to subscribe to Portland’s Finest Advertising and Marketing Blog.

Request your free copy of Phil Bernstein’s white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call Phil Bernstein at 503-323-6553.

Confidential to Oregon Auto Dealers

Who’s writing your copy? If it’s someone at a radio or TV station, you probably assume that you’re working with a professional who’s up to date on auto advertising laws.

You may very well be wrong.

A few months ago, the Oregon Department of Justice, having just issued a new set of rules, held a half-day seminar on how to keep auto ads legal. The only Portland broadcast rep who attended the seminar also writes this blog.

Yesterday, I heard a commercial that committed five separate violations in 60 seconds. I didn’t think that was possible, but in fact, all of the violations took place in a 25-second span. The commercial violated the Federal Truth in Lending Act, along with several Oregon administrative rules.

If the commercial had actually aired, the dealer could have faced thousands of dollars in fines. It didn’t air because I heard it in advance, called the other radio station and told them how to fix it.

I guess I’m just a giving sort of fellow.

Want to know if your commercial’s legal? Give me a call before you put it on the air.

___________________________________________________________________________________

Click this link to subscribe to Portland’s Finest Advertising Blog.

When the Disclaimer Cancels the Rest of the Ad

A recent issue of Automotive News had a print ad for Force Events. Here’s the headline:

GET 1000 UPS* IN YOUR SHOWROOM THIS WEEKEND!

An “up,” in auto dealer lingo, is a prospect who walks onto the lot. So if a dealer hire Force Events this weekend, he’ll get a thousand customers through the door, right?

Not so fast, Chester. The asterisk takes you down to some really, really tiny print at the bottom of the ad: “Results may vary.” It could be a thousand customers. Or a hundred. Or ten.

For all I know, Force could be a terrific company. But the fine print at the bottom wipes out the promise they make at the top. And auto dealers are masters of fine print — they won’t miss it.

___________________________________________________________________________________

Click this link to subscribe to Portland’s Finest Advertising Blog.

Request your free copy of my white paper, The Seven Deadly Advertising Mistakes and How to Fix Them here.

Got a question? Call me at 503-323-6553.